Question 1

Where can I find the latest update for my DT4000G2 encrypted USB drive?

Accepted Answer

Select the link below to download the latest update for the DT4000G2 encrypted USB drive.
This update provides compatibility for macOS Big Sur.

Note: Please read the included updater instructions in its entirety prior to running the update.

Native macOS Update (macOS User): https://media.kingston.com/support/downloads/DT4000G2_Mac_Updater.zip

Question 2

When I insert my drive and the security software is launched, I do not get a password prompt. It does work under administrator mode. How do I resolve this?

Accepted Answer

We've seen this when security software blocks the users ability to write to CD/DVD's. Run gpedit.mscand go to Windows settings>security setting>local policies>security options and make sure Devices: Restrict CD-ROM access to locally logged-on user only is set to disabled.

Also, too many entries for mounted devices in older computers can cause this problem. When all the entries cleared the drive should work again. To do this, go to start and type regedit in the search field. Make sure to back up your registry before making any changes. Here are instructions for backing up your registry.

http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

In the directory list on the left side, find the entry HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices. Remove all entries except for default (it won't let you anyway).

You can also look at Device Manager when the Data Traveler is connected to see if the drive comes up with any yellow exclamation marks. Uninstalling the device with the exclamation mark and scanning for new hardware sometimes will work as well. You may want to try this even if you do not see any yellow exclamation marks for this device. You will need to run the uninstall as the Admin to be able to perform this while logged-in as a non-Admin.

Also check the setting for your security programs (Norton, Symantec, etc).

Question 3

Can I use my DataTraveler as a bootable USB device?

Accepted Answer

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

Question 4

Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled as to not require a password?

Accepted Answer

This drive is designed to be 100% encrypted. The security is build into the drive and cannot be removed or disabled.

Question 5

Mengapa kapasitas penyimpanan yang tersedia pada produk saya sedikit lebih kecil dari kapasitas yang diiklankan?

Accepted Answer

Hal ini umum terjadi pada penyimpanan flash, baik penyimpanan SSD internal atau USB eksternal, yang sebagiannya disebabkan oleh perbedaan dalam cara menghitung megabyte antara produsen memori flash vs produsen hard disk dengan piringan berputar. Produsen hard disk menghitung satu megabyte (atau 1.000x1.000 byte) sebagai 1.000KB, sedangkan perhitungan biner untuk penyimpanan berbasis flash adalah 1.024KB.

Contoh: Untuk perangkat penyimpanan berbasis flash 1TB, Windows akan menghitungnya sebagai berkapasitas 931,32GB. (1.000.000.000.000÷1.024÷1.024÷1.024=931,32GB).

Selain itu, Kingston mencadangkan sebagian dari kapasitas yang tercantum untuk pemformatan dan fungsi lainnya seperti firmware dan/atau informasi khusus pengontrol sehingga sebagian dari kapasitas yang tercantum tidak tersedia untuk penyimpanan data.

Question 6

DataTraveler saya tidak dapat menerima file berukuran 4GB atau lebih. Mengapa?

Accepted Answer

Untuk mentransfer file yang lebih besar dari 4GB, DataTraveler harus memiliki sistem file NTFS atau exFAT. Sayangnya, sistem file FAT32 tidak dapat menangani file tunggal yang melebihi 4GB (lebih tepatnya, satu byte di bawah 4GB). Ikuti langkah di bawah untuk memformat DataTraveler dengan sistem file NTFS:

Peringatan, semua data di DataTraveler akan hilang! Harap cadangkan data di DataTraveler sebelum melanjutkan.

Ketik This PC di bilah pencarian Windows. Klik kanan drive Kingston, lalu pilih Format.
Pilih NTFS atau exFAT dari daftar menurun sistem file.
Pilih Quick Format sebagai opsi Format, lalu klik Start.

Catatan: macOS hanya memiliki akses hanya baca untuk drive yang diformat dengan sistem file NTFS. Selain itu, beberapa perangkat multimedia mungkin tidak mendukung NTFS.

Question 7

Saya telah memformat DataTraveler saya yang berukuran 32GB atau lebih dengan menggunakan NTFS, kemudian saya ingin memformatnya kembali ke FAT32. Bagaimana cara melakukannya?

Accepted Answer

J. Berhubung Windows tidak dapat memformat drive berkapasitas di atas 32GB dengan FAT32, perangkat lunak pihak ketiga harus digunakan. Walaupun kami tidak dapat membantu mendapatkan atau menggunakan perangkat lunak pihak ketiga untuk memformat drive sebagai FAT32, ada sejumlah aplikasi gratis yang dapat ditemukan melalui pencarian di Google atau Bing.

FAQ: KDT-010611-GEN-14

Apakah ini membantu?

Question 8

After updating to Mac OS X 10.11 (El Capitan), I get error 'Unable to start the DTXX application...' or 'ERR_COULD_NOT_START'. How do I resolve this?

Accepted Answer

The changes Apple made in MacOS 10.11 disabled the functionality of our secure USB drives. We recommend that you update your Kingston secure USB drive by downloading and installing one of the updates provided on the following page.

Update for MacOS 10.11 support

If you have a custom secure USB drive, please contact your IT department.

If you have a DT4000M or DT4000M-R drive, please contact technical support.

Question 9

If I forgot my password or the drive no longer accepts my password. Can the data on the drive be recovered?

Accepted Answer

By default, after the predefined max number of unsuccessful password attempts is reached, the drive will format and all data will be lost. Once the format is complete, data recovery is not possible. However, if you have not exhausted the max number of unsuccessful password attempts, you may consider contacting a professional data recovery company for assistance, such as DriveSavers Inc.
Please note: Kingston does not retain master passwords for encrypted USB drives.

Question 10

After upgrading to Windows 10, I cannot log into my secure USB drive. The password Windows appears briefly and then disappears. How can I resolve this?

Accepted Answer

The problem may be due to the update deleting your user Temp folder. The drive uses this when running the security software.

To access the location of this folder, you must first un-hide all files and folders. To un-hide the files and folders, right click on the Start button and select File Explorer, click on File at the top then on Change Folder and Search Options. Click on the View tab and select Show Hidden Files and Folders.

Once un-hid, go to the C: drive>Users>Username (username = your name)>App Data. If there is no file called Temp, create a new folder and name it Temp. Once this is done, try your drive again.

Question 11

When I insert this DataTraveler into my Windows computer, I receive an error stating "(DataTraveler) requires two free drive letters" or "(DataTraveler) could not start." Why?

Accepted Answer

This DataTraveler requires two consecutive drive letters AFTER the last physical disk that appears before the ‘gap’ in drive letter assignments (see figure below). This does NOT pertain to network shares because they are specific to user-profiles and not the system hardware profile itself, thus appearing available to the OS.

What this means is, Windows may assign the DataTraveler a drive letter that’s already in use by a network share or Universal Naming Convention (UNC) path, causing a drive letter conflict.If this happens, please consult your administrator or help desk department on changing drive letter assignments in Windows Disk Management (administrator privileges required.)

In this example, the DataTraveler uses drive F:, which is the first available drive letter after drive E: (the last physical disk before the drive letter gap.)Because letter G: is a network share and not part of the hardware profile, the DataTraveler may attempt to use it as its second drive letter, causing a conflict.

If there are no network shares on your system and the DataTraveler still won’t load, it is possible that a card reader, removable disk, or other previously-installed device is holding on to a drive-letter assignment and still causing a conflict.

Please note that Drive Letter Management, or DLM, has improved significantly in Windows XP SP3, Vista, and 7, so you may not come across this issue, but if you are unable to resolve the conflict, please contact Kingston’s Technical Support Department for further assistance.

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